Retention Supervisor - Remote, Hybrid, & HQ Options
Company: Delta Defense
Location: West Bend
Posted on: October 19, 2024
Job Description:
Job Category: Contact Center
Requisition Number: SUPER001704
West Bend, WI 53095, USA
Job DetailsDescription Get ready to support a mission you can
FINALLY BELIEVE in!
- Do you support the natural-born right to self-defense?
- Do you have a strong belief in the 2nd Amendment?
- Do you have a passion for leading and developing sales
talent?Delta Defense, LLC is the private company that provides
Marketing, Operations and Customer Service for the U.S. Concealed
Carry Association. The USCCA helps responsible Americans avoid
danger, save lives, and keep their families safe. Learn more about
the USCCA at https://www.usconcealedcarry.com/ Why YOU should Work
at Delta Defense!
- We are a fun, fast-paced, and rewarding place to work and
grow!
- Nationally recognized in 2023 as a Newsweek Top 100 America's
Most Loved Workplace.
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 "Fastest Growing Private Companies" list 13
years in a row!
- Milwaukee Journal Sentinel "Top Workplace" award 7 years in a
row!
- Milwaukee Business Journal "Best Place to Work" award 6 years
in a row! Position Summary:As a Retention/Saves Team Supervisor in
our inside sales department, you'll play a crucial role in coaching
and developing a team of advisors to deliver exceptional customer
service to USCCA and Delta Shield prospects. You'll regularly hold
performance meetings, discuss opportunities, share successes, and
provide resources to help your team excel. Working closely with key
stakeholders, you'll ensure inquiries receive a world-class
customer experience. Reporting to the Inside Sales Manager, you'll
oversee a diverse team of on-site, hybrid, and remote advisors,
providing analysis, direct supervision, and development. You'll
also collaborate with contact center leadership to innovate and
integrate Saves strategies and tactics, all while working towards
retention goals that support our mission. Join us to make a
meaningful impact and drive our mission forward!Essential duties
and responsibilities:
- Supervise and engage a team of advisors across various
locations.
- Oversee and report on your team's key engagement and Saves
metrics, including Service Levels, ASA, Abandoned Rate, Quality &
Compliance, Saves Rate, FCR, Customer Effort, Customer
Satisfaction, and NPS.
- Meet performance expectations while providing feedback,
coaching, and professional development for your team.
- Collaborate with fellow supervisors to align schedules, execute
tactical and strategic plans, and develop department projects.
- Identify opportunities to improve Saves rates and work with
leadership to address challenges.
- Track and maintain performance and coaching records, working
cross-departmentally to report on development needs.
- Execute tasks that support Saves rate expectations.
- Collaborate with the recruiting team to interview candidates
and make hiring recommendations.
- Other duties as assigned.Skills, Abilities, and Education
Requirements:
- High School diploma or equivalent required.
- Contact center leadership background preferred.
- 1 year experience in sales and/or retention required. 3+ years
experience preferred.
- 1 or more years of professional experience managing or leading
people is preferred.
- Ability to actively communicate, inspire, develop, and motivate
your team.
- Ability to think and act strategically and with a bias for
action.
- Strong written and verbal communication skills.
- Experience guiding sales and retention strategy.
- Required to pass and maintain Producer Property and Casualty
License. Paid Training is provided for all hires.
- Strong problem-solving abilities and critical thinking
skills.
- Demonstrates the Core Values of Delta Defense, LLC.Starting
base salary range $50,000 - $60,000 based on experience. This role
is also eligible for commission plan and company incentive
bonus.Now hiring for first shift - Thursday through Sunday
(4x10).Willingness to flex schedule occasionally to support 24
hour, 7 day/week teams.Preference will be given to candidates who
live within a commutable distance to our headquarters in West Bend,
Wisconsin with a hybrid approach to both remote work and in-office
work 3+ days per week.Elevate your career with us and reap the
rewards of your success!
- 23 Days of Personal Time Off, 8 Company Holidays, plus paid day
of Volunteer Service annually
- Workplace Flexibility - Headquarters, Remote Work-from-Home,
and Hybrid/In Office options
- Personal Protection, Fitness, and Home Office Reimbursement
Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision,
HSA, FSA, Life, STD, LTD, & Pet Insurance
- Complimentary USCCA Elite Membership & Store DiscountsBenefits
information can be reviewed at:
https://www.deltadefense.com/careersIf you are a Colorado resident,
please email us at recruiting@uscca.com to receive complete
benefits information. Please include the job title in the subject
line of the email.Anticipated application close date: October 18,
2024PM19#LI-Remote
September 27, 2024
PIf79d40fdb7b1-37248-35671280
Keywords: Delta Defense, Green Bay , Retention Supervisor - Remote, Hybrid, & HQ Options, Other , West Bend, Wisconsin
Didn't find what you're looking for? Search again!
Loading more jobs...