Operations Specialist
Company: Disability Solutions
Location: Green Bay
Posted on: October 18, 2024
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Job Description:
At Associated Bank we strive to create an inclusive culture
where different perspectives are valued and recognized as strengths
critical to our success. If you thrive in an environment where your
growth and development are encouraged and supported, then
Associated Bank may be the right place for you.Under general
supervision, performs a variety of operational tasks for complex
processes or functions. Takes accountability for entire process
from receipt of work to resolution and closure, researches issues
as they may arise and analyzes information as needed. Exercises
sound judgment within guidelines. Tasks may require coordination of
information among various operational areas as well as business
lines. Effectively communicate with customers in alignment with
Associated Bank's brand standards. Acts as escalation point for
less senior technicians for complex issues or transactions and
provides training as needed. Identify and report fraud to manager
and Financial Intelligence Department when necessary. Maintain
compliance with all regulations and rules pertaining to operational
area. Identify efficiency opportunities and bring forth ideas to
leadership for review.Job Accountabilities--- Receive/review
incoming work, prioritize accordingly and contact appropriate
resources as needed to meet SLAs.--- Minimize risk by following all
regulations and rules pertaining to operational area and report
deficiencies to leadership.--- Assist in the development and
presentation of training.--- Escalate suspected fraud to Financial
Intelligence Department and leadership for resolution.--- Enter
transactions into PC, verify accuracy; and balance general ledger
accounts/applications.--- Resolve complex customer issues using
multiple resources and records.--- Perform fast, effective,
accurate, and courteous service to customers and banks.--- Prepare,
edit, distribute, and/or correct specialized and/or complex
documents.--- Provide regular reports on customer feedback and
trends in problems or situations involving various product
activities.--- Review processes and procedures for accuracy and
efficiency opportunities and recommend to leadership, as
applicable.EducationAssociate's Degree or equivalent combination of
education and experience Business PreferredAssociate's Degree or
equivalent combination of education and experience Finance
PreferredExperience2-4 years Business, Finance or Operations
Required3-5 years Banking, Financial Services or Operations
PreferredIn addition to core traditional benefits, we take pride in
offering benefits for every stage of life.
Keywords: Disability Solutions, Green Bay , Operations Specialist, Other , Green Bay, Wisconsin
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